Terry Leach, Sales Manager, Lakeside Glass
CENSolutions have provided consultancy, testing, certification & technical assistance to Lakeside Glass since 2006, during this period we have gained accreditations for supplying insulated glass units in both conventional & warm edge spacer bar, we are proud to say that we were one of the first companies in the UK to pass the very stringent EN1279:3 type test for gas leakage on warm edge spacer, this particular accreditation continues to be a bind for many companies to achieve and we can say with confidence that through the hard work and dedication of the team at CENSolutions that Lakeside Glass passed the test with flying colours.
CENSolutions carry out two audits per year for Lakeside Glass and there visits pass by without the fear and trepidation which other consultancy companies hold, we don't see the audits as a problem but as an education for our operatives and also to enhance our renowned product quality.
With the vast experience of the IG industry that Wayne, Dave, Mike and the rest of the CENSolutions team have we see them as not only our consultants but also as a source of knowledge on a plethora of issues, they are always there to answer technical queries and are our first port of call should we need to discuss industry change, it is not without co-incidence that when we attend seminars regarding industry & building regulation change that a representative from CENSolutions will be speaking to offer there opinion and expertise.
Lakeside Glass are pleased with our association with CENSolutions and look forward to working with them for many years to come, they are a vital to the growth of our business and fit perfectly into our aspiration of building long term business associations.
Mr David Brewin, Managing Director, Cristal Glass & Glazing Ltd
We, at Cristal Glass & Glazing (Leics) Ltd, pride ourselves on producing high quality Sealed Units along with reliable customer service.
We recently took a hard look at our Quality Systems to ascertain where we could focus more on areas that could really improve the way we run our business.
Systems we had had in place for many years were found to be sometimes cumbersome and time consuming. So, with the help of CENSolutions Ltd, we have begun a process of streamlining and upgrading our Sealed unit production to meet the needs of today's changing face of the Fenestration Industry (window Energy Ratings for eg.)
Whilst the BMTrada Q Mark served us well in the past, we decided to drop this in favour of the CMS Quality Mark, a well-respected third part Accreditation Scheme in the Industry. We are please to say we have reached the required standard for compliance and have been awarded the CMS Mark.
We thank their team of Independent Consultants for their much appreciated assistance.
W A Cowen (Managing Director of Twinseal Ltd)
We have used the services of CENSolutions since the start of our company over five years ago. They have advised us in making decisions with regards to which route to take for quality standards in Single Glazed Toughened & Double Glazed Units.
We now hold Kitemark certification for a wide range of single toughened glass and 1279 Part 2 & 3 for conventional and super spacer double glazed units.
The CENSolutions team has a broad range of experienced people who have many years of expertise within our entire industry and an excellent understanding of where a company needs to be heading if it wishes to succeed. Their advice over the years has proved invaluable and has helped us to become a more successful company.
We also believe that CENSolutions have a realistic approach to cost as they have always helped us to achieve the most for the least. The service they offer didn't end when our Kitemarks were in place. CENSolutions continue to carry out our third party audits and are always available by phone or email when we just need a bit of advice.
I would be more than happy to recommend any company to use the services of CENSolutions and would be more than happy for someone to contact me for any specific information that they may need.
Paul Scrivener, General Manager, Blenkin Products Ltd, Hull East Yorkshire.
When we first approached Censolutions with regard to complying with BSEN1279 Blenkin Products had only been producing Double Glazed Units for a matter of a few months. Wayne Rogerson has been instrumental in guiding us through the entire process, he has ensured our staff are fully trained not only in the production of IG units but also the quality management system that has been implemented. It was for this reason we have asked Censolutions to work alongside us again in taking our business to a higher and more professional level. Wayne has now guided us through achieving a BBA agrement certificate for BS7950, PAS23 & PAS24 on our PVC Windows & Doors and is currently working with the BFRC on our behalf to help us achieve window energy ratings. As well as our Windows & Glass Division, Blenkin Products have two other departments, one is the supply of Plastic Extrusions to the Modular Building industry and a large Building Plastics department stocking, Fascia, Soffits, Guttering etc. We have again asked Censolutions to helps us through another quality management system bespoke to these two department in the guise of ISO9001/2000. Blenkin Products are becoming one Hull & East Yorkshire's most accredited company in our field.
We would like to take this opportunity to thank Censolutions, and Wayne in particular for their invaluable help and advice
Scott Nicholas, Managing Director, Reflex Glass, Leicester.
Business is about people and relationships and CENSolutions have mastered this, in particular Mike Gaillard who steered my company through the red tape and work involved with gaining both part 2 and part 3 of EN1279. Mike's a cheerful and enthusiastic character who cuts thru all the BS in the glass industry and understands what unit fabrication is all about. More than just quality consultants or service providers CENSolutions feel more like one of the team."
Rob Orru, Glass Shop Manager, Crystal Direct of Letchworth
"With Mike Gaillard's vast knowledge and experience within our industry, it made sense that Crystal chose CENSolutions to guide us through the EN1279 Standard. The service we have received to date has been first class with a very helpful back up support whenever required.
Our sealed units are periodically tested at CENSolutions Laboratory and we also opted to be Audited every 6 months by CENSolutions for 2 reasons, Firstly, our quality is always kept to a high standard and secondly, CENSolutions have accredited Crystal with there CMS mark (Compliance Management System). Thus enabling our customers to tender work for the new build industry sector.
Thanks to Mike's guidance, all our Periodical and Audit tests have been excellent so our customers know they are purchasing goods manufactured to a high standard. I would highly recommend CENSolutions for a fuss free way of achieving EN1279 compliance."
S&A Double Glazing Ltd
Of Chatham, Kent, manufactures PVCu and aluminium windows and conservatories, with a strong reputation for coloured leads, bevels and artwork. Glass manager, Ted Fullegar is quick to give credit for the support they have received: "Since we achieved EN1279 accreditation with the expert help of Mike Gaillard of CENSolutions Ltd. We have benefited from the ongoing support of CENSolutions Compliance Management System. Mikes' assistance through the past two years of auditing and periodic testing has given added value to our product. The level of remakes has been dramatically reduced giving us all the associated financial savings. We have been awarded CENSolutions CMS Mark that enables us to tender for work in the New Build Industry controlled by The NHBC.
CENSolutions are please to also give credit to Ted and in particular Ian Dade for the enthusiastic manner in which they have adopted the principles of Quality Management. The last two audits have resulted in them attaining a score of 99%. Mikes' comment "During the last audit I went through their system with an extremely fine toothcomb in an attempt to find issues where S&A were non-compliant - I could not find a fault and express my high opinions of the teams effort to Ann McMachan, Director.
Artisan Glass of Shipley, Yorkshire
Tony French comments: "We had excellent advice and guidance throughout the compliance procedure from Wayne. The tests went well, producing the factory production control manual was not the nightmare I had feared and all the necessary files and reports were meticulously prepared. The continuing service means that we never have to worry about quality standards slipping. CENSolutions are only a phone call away if we have any questions which means that we can simply concentrate on what we do best; making IG units."
Vetroseal Ltd of Bedford
"We decided to go for the Kitemark as the ultimate symbol of consistent product quality and system efficiency," says Dave Fanthorpe. "Choice of consultant to steer us through the programme of testing, evaluation and documentation was crucial. We got three quotes for the project, one of which one stood head and shoulders above the others." Mike Gaillard of CENSolutions was the only glazing industry specialist and, importantly, the Vetroseal team already knew of his capability and experience in the industry. Mike has overseen the programme from first to last; assessing and advising on production procedures, analysing and interpreting test results, writing the Factory Production Control manual and producing all the necessary files and documentation. "The service we have had from CENSolutions has been absolutely first class," says Eric Falisi. "The pricing structure was very reasonable and Mike has been here whenever needed." The relationship continues, as Vetroseal has opted for Mike to check systems and procedures before the regular BSI six monthly visits. "It's a service in which we have great confidence and which provides total peace of mind," says Eric. "We could not be in better hands."
Topline, of Ilton, Somerset
Joanne is highly appreciative of the strong and constructive support from major suppliers like Pilkington, CENSolutions and key equipment suppliers. "When we were planning the layout of the new factory, Pilkington took us to see several other ig companies to help us decide how we wanted to arrange things. Dave Frost of CENSolutions has been a tremendous help in managing our Kitemark project and advising on manufacturing techniques and processes."
Tom Glass, of Witney, Oxfordshire
Was the whole procedure stressful, time-consuming and disruptive? "The service has been totally fuss-free. No stress, no disruption to our operation. Dave Frost has guided us through every step. He explained every part of the process, interpreted our test results and gave us the necessary advice on our operation to make sure that we got it right first time. Re-testing is expensive and time-consuming. Twice yearly audit visits to make sure our system is still compliant round out his service."
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